Privacy Policy
Last updated: March 2026
Tsunagi ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Tsunagi platform and related services.
Tsunagi provides tools that allow businesses to connect messaging platforms such as WhatsApp with customer relationship management (CRM) systems like HubSpot.
By using Tsunagi, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect only the information necessary to operate and improve our service.
Account Information
When you create a Tsunagi account, we may collect:
- Name
- Email address
- Company or organization name
- Account credentials
This information is used to create and manage your account.
Integration Data
When you connect third-party services (such as WhatsApp or HubSpot), Tsunagi processes data necessary to synchronize those services.
This may include:
- Contact names
- Phone numbers
- Message content
- Message timestamps
- Conversation metadata
Tsunagi processes this data only on your behalf to provide the integration service.
Usage and Technical Data
When you interact with the platform, we may collect technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages or features used
- Timestamps of activity
This information helps us improve product performance, reliability, and security.
2. How We Use Information
We use collected information to:
- Provide and maintain the Tsunagi platform
- Synchronize conversations between messaging platforms and CRM systems
- Improve the functionality and reliability of our services
- Communicate important product updates, service notices, or support responses
- Detect, prevent, and investigate security issues or fraud
- Comply with legal obligations
We do not sell your personal data.
3. Your Data and Your Customers' Data
If you use Tsunagi for your business, you may process personal data belonging to your own customers or contacts.
In such cases:
- You are the data controller
- Tsunagi acts as a data processor
This means you are responsible for:
- ensuring you have permission to process your customers' data
- complying with applicable privacy laws
- responding to requests from your customers regarding their personal data
Tsunagi processes such data only according to your instructions and solely to provide the service.
4. Data Sharing
We do not sell or rent personal information.
We may share information only in the following situations:
Service Providers
We may work with trusted third-party providers who help us operate our infrastructure, such as hosting providers, analytics services, and customer support tools.
These providers are contractually required to protect your information.
Third-Party Integrations
When you connect services like WhatsApp or HubSpot, data is shared with those platforms according to their respective privacy policies and APIs.
Legal Requirements
We may disclose information if required to do so by law or if we believe such action is necessary to:
- comply with legal obligations
- protect our rights or property
- prevent fraud or security threats
5. Data Retention
We retain personal information only as long as necessary to provide our services and fulfill the purposes described in this policy.
If you delete your account:
- your data will be scheduled for deletion
- backups may persist temporarily before being permanently removed
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration.
These safeguards may include:
- encryption of data in transit
- access controls
- secure infrastructure practices
However, no system can guarantee absolute security.
7. Cookies and Similar Technologies
Tsunagi may use cookies or similar technologies to:
- maintain user sessions
- remember preferences
- improve platform performance
You can control cookies through your browser settings.
8. Your Rights
Depending on your location, you may have the right to:
- access the personal data we hold about you
- request correction of inaccurate information
- request deletion of your data
- object to certain types of processing
To exercise these rights, contact us at the email below.
9. Children's Privacy
Tsunagi is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will update the "Last updated" date and may notify users if the changes are significant.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, you can contact us at: